Bug in main mission

1.106506748520971419324 » Tue Jun 21, 2016 2:13 pm

Hello, I'm impressed with the game but recently playing a main story mission i've experienced weird bug. On chapter 2 round 6. Character name is nnn and I'm playing on US-S8 Green Cloud Castle. Here are some screenshots to get you closer to this issue.
Hope to see your answer. Thanks !
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User avatar 2.Man_Humping_Goat » Tue Jun 21, 2016 3:27 pm

Yes that is a bug.
There are 2 ways to move forward from there. Either wait for Snail to access your account to fix it, or restart your character.
I noticed you blocked out your lvl, but based on your power, your still below lvl 20.
I've run through the tutorial a few times, and it only takes about an hour or less to get to were you are at. I suggest starting from scratch and hoping that you don't hit the bug this time.
Quote
The ManHumping-Goat will get you

Server: US-S4
IGN: ManhumpingGoat
Line ID: man-humping-goat

3.106506748520971419324 » Tue Jun 21, 2016 6:07 pm

I'll rather wait on the team to fix it. Oh, I didn't even noticed that there is my lvl. I'm on 17.
Thank you for your answer man !
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User avatar 4.Man_Humping_Goat » Tue Jun 21, 2016 8:39 pm

Snail may check on here, but if they do they will ask you to send an email to their support team. You can use that orange button in game to send them an email directly. They will require your account name, in game name, and server number/ name. As well as an explanation and screenshots of the issue.

I will again suggest that you start a new character, only because it could take anywhere from 10 min to 10 weeks for Snail to get back to you. The game is phenomenal, unfortunately the company does not have the greatest track record when it comes to customer service.

Either way, best of luck.
Quote
The ManHumping-Goat will get you

Server: US-S4
IGN: ManhumpingGoat
Line ID: man-humping-goat

User avatar 5.Man_Humping_Goat » Thu Jul 21, 2016 5:51 pm

I have found a solution for this bug.
I had it occur on 2 characters in the past 24 hours.
I contacted Snail regarding the first one, but when it happened on the second character I was actually able to fix the issue quite easily. I went back to the first char that had the problem to confirm my solution and was very happy to see that it worked.

I have a workable solution to this bug, but I will not give it out until someone from Snail contacts me.
I have sent them an email, and am waiting for a reply.
The solution will be posted soon.
Quote
The ManHumping-Goat will get you

Server: US-S4
IGN: ManhumpingGoat
Line ID: man-humping-goat
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