Firstly, we wanted to let everyone know once again that we are aware of the recent issues players have experienced topping up their accounts. The system experienced some issues and we have been working to fix it.
We are very happy to announce that the issue is now resolved, and players can once again resume topping up their accounts as usual. As a way to say thank you for your patience and as compensation for this inconvenience, characters across all servers have received a rewards of 100 Gold and 1 Large Vigor Pill.
For those who have experienced issues topping up, or experience such issues in the future, we request that you please contact us directly at SupportUSA@SnailGame.net. In order to ensure a speedy turnaround, please be sure to include in your email the following email:
- -Account Info
-Proof of purchase / Invoice from respective app store.
We want to once again thank everyone for your support as we get these issues hammered out.