About to Miss Gold Spend Rewards from Triple Top Up Error

1.GODMODE » Mon Jul 25, 2016 9:24 pm


I purchased gold on Friday after seeing the message for Triple Top up after merge but I did not get my triple top up. I put in a ticket right after to support and they said they would help me but it has been 3 days and i still do not have my triple gold. I am going to miss out on the gold spend rewards that end today thanks to the slow response from support so what are my options. Can i get a refund since it was false advertising? I am not going to top up again just to get these rewards that I should have gotten if the game worked properly..

2.Jack123 » Tue Aug 02, 2016 5:20 am


Dear Player. Thank you for contacting us.We are sorry for the inconvenience.May i ask did we solve your problem?If it still exist,please send your account information and top up confirmation mail screenshot of the transaction to our email,our email address is supportusa@snailgame.net .

Thank you for your support,have a good day.
Best Regards,
AOWD Support Team
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