New server US-S 11 login issue

1.103567249026725242441 » Fri Sep 02, 2016 11:38 pm

New server was released few days ago but for some reason I can't see it from server list.
Others seem to have no problems to login to that server.
Is there a some kind of regional locks in that server?
I m wondring I can't see the server list because I'm not in U.S.

Please advise me if there is anything I can do to make it work.
I already did uninstall and reinstall app.
I can see all others servers other than us-s11. And I'm playing fine in s10.
Quote

2.Jack123 » Mon Sep 05, 2016 3:42 am

Greetings,

Dear Player. Thank you for contacting us.We are really sorry for the inconvenience.As to this issue,i recommend you can restart your client first,if it doesn't work,please send screenshots of error to our email,our email address is supportusa@snailgame.net. If there's any other questions, please feel free to contact us.

Thank you for your support,have a good one.
Best Regards,
AOWD Support Team
Quote
Sort by

« Technical Support