All characters gone, why?

1.10154528822491795 » Fri Mar 17, 2017 4:37 am

I slept last night and login again this morning
I found all my character gone
I log in with google play with id putri.mawarp
My character name in game are
Miyazawa
Mawarp
Eriko
I didn't notice about what my server is
Please help
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2.10154528822491795 » Fri Mar 17, 2017 4:38 am

This happens to my another account
Login with facebook lin shengyuan and souchiro arima
All 3 games gone
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3.10154528822491795 » Fri Mar 17, 2017 6:05 am

Please respond asap, thx
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