As an important note - the primary contact for all technical support is SupportUSA@snailgame.net. If a problem has not been resolved previously on the Forum, players should contact Support directly to get assistance with their problem.
When posting your tech support issue, be sure to include the following info as much as possible:
- -Your IGN and Server (do not include your account or login info!)
-Your device specifications - model, brand, OS, etc.
-Your connection type - Wifi, data plan with name of provider
-Your location globally
Also, whenever possible, please include a screenshot of the problem for reference. Pictures can be included in a post by uploading a document directly, or by using basic BBCode tags from a photo sharing site like Imgur.
Be sure to check this Forum for similar problems before posting yours, as the issue may already be resolved and duplicate posts will be subject to merging or deletion if no longer relevant.