Error occurred when updating configuration file

41.TonyYang » Tue May 17, 2016 2:25 pm

Dear supporter,
Location: Melbourne, Australia
Device: iPhone 5 & iPad 4
OS: iOS 9.3.1
Network: Wifi (light cable) & 4G
Server: SEA-7 Chain Whip
Error: Error updating configuration file
Missed many events in game.
Compensation, pleaseee!
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42.114966039081276043627 » Tue May 17, 2016 2:35 pm

LOCATION : Singapore
DEVICE : Leagoo Elite 5
OS. : Android 5.1
NETWORK : 3G
SERVER. : SEA - S7 Chain Whip
IGN. : Silencers
ERROR : Error updating configuration file.

Since 5pm, I've tried to login and also reinstall but still having the same message.

Omg!!! I have a game date tonight.

Help!!!!
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43.1291469394214734 » Tue May 17, 2016 2:44 pm

Had been having this problem from around 5pm
Location:Singapore
Device: iPad mini
OS:iOS 9.3.2
Network: wifi
Server: sea s7 chain whip
Ign: Amint
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44.personwithemale@live.com » Tue May 17, 2016 2:56 pm

Server: AU-S1 Amber Plains
Country: Australia
IGN: 7seven7
Device: iPhone 6S
OS: iOS 9.3.2
Network: Wifi ADSL 2 BigPond/4G
Problem: Could not log in due to "Error occurred when updating configuration file". After reinstalling the game, the client could not log into my account and go into the server.
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45.1218688151477352 » Tue May 17, 2016 3:00 pm

dev team where are you?????
Location: PHILIPPINES
Device:Samsung Galaxy s7 edge
OS: 6.0.1 marshmallow
Network: 4G/LTE/ WIFI
Server: SEA S6 FORK
IGN: Zach
Could not log-in " ERROR OCCURRED WHEN UPDATING CONFIGURATION FILE"
What is happening??? No response from ur support team yet..
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46.SEA_S_Xiaou » Tue May 17, 2016 3:09 pm

ok guys i am not sure if this will work for all of u but i managed to fix it for me, if u are using apple device go to wifi and edit yr DNS to 8.8.8.8 and restart the app .. for me it works
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47.NeonCybr » Tue May 17, 2016 3:30 pm

Ok, got the game working again, seems I forgot a step in the DNS change procedure:

DNS change procedure: viewtopic.php?f=9&t=884

BUT: [ANDROID] You also have to type in manually the IP Adress (same as is displayed) or you can't save the changes.

IMPORTANT: You have to stop your WiFi connection AND force stop the game app (in preferences app AOWD force stop). Start your WiFi again and the game and it should work, it did so for me, thank Xuan Wu.

Hope this helps.
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IGN: NeonCybr
Server: EU1 - Muyun Villa
Location: Luxembourg

48.Akairyu » Tue May 17, 2016 3:41 pm

Updated my iOS, and can log in now.

Playing from Singapore.
I am currently using iOS device (iPad Air), on 4G and Wifi
Playing on Server SE-5
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49.Headmaster » Wed May 18, 2016 7:17 am

Greetings

Dear player, thank you for contacting. We will have checked that this issue has been solved by now. Please have a recheck. Really sorry for this inconvenience. If the problem still exsit, please feel free to contact us at supportusa@snailgame.net. We will have a futher check for you.

Thank you for your support and have a nice day.
Best regards,
AOWD Team
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